What is newsworthy about Covid-19? A corpus linguistic analysis of news values in reports by China Daily and The New York Times Humanities and Social Sciences Communications Superlativeness is constructed, but not highlighted in NYT’s domestic and international news. 5, seven out of nine instances of the keyword ‘continued’ are used to describe a negative […]

6 Conversational AI Examples for the Modern Business It also gives customers the convenience of making quick enquiries about the invoice or other matters, thereby providing a superior customer experience. In the future, deep learning models will advance the natural language processing capabilities of conversational AI even further. As conversational AI technology becomes more mainstream—and more advanced—bringing it into […]

Intercom vs Zendesk What are the differences? In general, Zendesk offers a wide range of live chat features such as customizable chat widgets, automatic greetings, offline messaging, and chat triggers. In addition to these features, Intercom offers messaging automation and real-time visitor insights. Intercom’s user interface is also quite straightforward and easy to understand; it […]

The 20 best chatbots for customer service Quickly build and dig into reports and visualizations for bot business value, KPIs, and analytics. Use the information to fine-tune intents and improve how well your bot understands your customers. Continuously improve bot performance and track its impact against critical business KPIs with prebuilt reports and dashboards. But […]